Choosing a veterinarian is a big decision, and we're glad you're considering us. Muirfield Animal Hospital is a locally owned practice in the heart of Muirfield Village, caring for dogs and cats across Dublin, Powell, Jerome Village, Plain City, Hilliard, Delaware and Ostrander.
From your very first phone call, our goal is simple: no rush, no upsells, and a clear explanation of everything we recommend. This page walks you through what happens at your first visit, the forms to bring, how payment works, and where to find answers to the questions new clients ask us most.
Pet emergency outside our hours? See after-hours emergency options.
Plan on about 45 minutes from check-in to checkout. Here's exactly how it goes, so nothing about your first appointment is a surprise.
Fill out your new client forms ahead of time so we can spend your appointment with your pet instead of a clipboard. If your pet has seen another veterinarian, let us know who and we'll request the records for you — vaccine history and recent bloodwork are the most helpful.
Please arrive about ten minutes early. Dogs should be on a leash and cats in a carrier — even the very well-behaved ones. Our lobby is small and calm by design, and if your pet is anxious around other animals, tell us when you book and we'll bring you straight into a room.
A veterinary technician will take your pet's weight and vitals and talk through diet, behavior, medications and anything that's been worrying you. Small details matter here — a change in water intake or a new limp is exactly what we want to hear about.
Your veterinarian will do a full physical exam — heart, lungs, eyes, ears, skin, joints, teeth and abdomen — and explain what they're finding as they go. This is your time to ask questions. There is no such thing as a silly one.
Before anything is performed, we'll walk you through what we recommend, why we recommend it, and what it costs. You'll leave with a written plan covering vaccines, preventives and any follow-up your pet needs — and you're always free to say not today.
You'll get access to our client portal for records and reminders, and you can request prescription refills online any time. If something comes up in the days after your appointment, call us — follow-up questions about a visit are never a bother.
Bringing a nervous pet? Let us know when you schedule. We can plan a quieter appointment time, send calming medication to give before you leave home, or start the exam on the floor instead of the table.
Completing these before your appointment saves about fifteen minutes in our lobby. Fill them out online, or download, print and bring them with you — whichever is easier.
Your contact details, your pet's basic history, and how you'd like to hear from us. One form per pet.
Authorizes your previous veterinarian to send us your pet's history. Send it in early and we'll handle the request for you.
Required before any procedure involving anesthesia. We'll review every line of it with you before your pet's surgery date.
Request a prescription refill online and skip the phone call. We process requests within 48 hours.
Trouble with a form? Email reception@muirfieldanimalhospital.com or call us and we'll get it sorted before you arrive.
We believe you should never be surprised by a bill. Every recommendation comes with a cost estimate up front, and payment is due at the time of service.
Payment is collected at checkout, after your pet's visit is complete.
CareCredit is a healthcare credit card that lets you spread the cost of larger treatments — dentals, surgeries, emergency care — over time, often with interest-free promotional periods. You can apply from home in a few minutes and use it the same day.
Learn about CareCreditPet insurance works differently than human health insurance: you pay us at the time of service, then your provider reimburses you. We'll give you a fully itemized invoice and complete any claim paperwork your insurer needs.
Compare insurance optionsTell us. There is almost always more than one way to approach a problem, and we would far rather build a plan that fits your budget than have you delay care for your pet. Ask us about staging treatment over multiple visits or starting with the diagnostics that matter most.
A few of the things we get asked most before a first appointment.
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Looking for something else?
Browse all frequently asked questionsWritten by our team for the questions that come up in the first few months — and the ones that come up years later.
